KeltaFreight (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, phone number, company name)
- Carrier credentials (DOT number, MC number, insurance documentation)
- Payment information (processed securely through Stripe)
- Shipment details (pickup/delivery addresses, cargo descriptions, weight)
- Communications sent through the platform (freight notes, messages)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match shippers with carriers for freight transportation
- Process payments and prevent fraud
- Send notifications about shipment status and platform updates
- Verify carrier credentials and insurance
- Respond to customer support inquiries
3. Information Sharing
We share your information only in the following circumstances:
- Between shippers and carriers when a load is matched, to facilitate communication and delivery
- With payment processors (Stripe) to process transactions securely
- As required by law to comply with legal obligations, court orders, or government requests
- With your consent for any other purpose disclosed at the time of collection
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing through Stripe, and role-based access controls. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
7. Contact Us
If you have questions about this Privacy Policy, contact us at privacy@keltafreight.com